Our policy lasts 14 days from the date of shipping. If 14 days have gone by since the date of the item being shipped to you, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a proof of purchase.
To be eligible for a return, the clothing item must be unused and in the same condition that you received it. It must also be in the original packaging with all swing tags, vouchers and marketing materials enclosed.
To return your product, you should email firstname.lastname@example.org for next steps.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We do not accept refunds and returns on sale/discounted items and items sold during promotional events, unless they are faulty. Only full priced items may be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
There are certain situations where only partial refunds are granted (if applicable)
Any items is returned more than 30 days after delivery will be assessed on a case by case basis.